Changing End User authentication


  • Joe Watschke

    ZenDesk support replied with:

    I can see that you would like to know if the end-users will be notified if you changed the customers authentication from Zendesk Authentication to External Authentication (SAML). They will not be notified. What they will see is the updated login option when they try to access your website. If you would keep the Zendesk Authentication and SAML at the same time, customer will still see the log in option using his Zendesk credentials. 


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