Receiving error when using API

Hi. I'm trying to update users through API using Postman. I'm using the instructions here https://developer.zendesk.com/api-reference/ticketing/users/users/#update-many-users specifically the batch update part. I'm updating emails so I'm using the user ids from the user profile web address and the new email.

I'm using the following endpoint: https://{subdomain}.zendesk.com/api/v2/users/update_many.json (I've put the real tenant name in for {subdomain}

Here is the Params I'm passing. The #'s are replacing the actual data. I've tried email addresses with ""s and without.

{
"users": [
{ "id": ########, "email": ####@#####.com},
{ "id": ########, "email": #####@####.com}
]
}

This is the message I'm getting back

{

"error": "ParameterMissing",

"description": "Parameter Both ids/external_ids and users attributes must be present is required"

}

I've even tried adding the external_id parameter but still get the same thing.

Anyone have any ideas?

Thanks
Chris

Jack G

April 05, 2022 21:48
Edited

Rest easy that your request body is fine Chris Hardy, this is a problem with postman and the way you have your request set up and it's very simple to fix:

You're sending the request as text instead of JSON.

You'll want to select JSON from this dropdown located in the body tab of your request.

I hope this helps!

Chris Hardy

April 06, 2022 14:29

Awesome. Thanks Jack.

I got it to work. Unfortunately I'm trying to update primary email address but looks like you can't do that with existing users. But at least I know how to update users through API now.

Receiving error when using API

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