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Feature Request: enable pattern matching/regex when adding domains to blacklist
Posted Apr 27, 2022
User need: We are receiving 60+ spam emails a day from the domain @qq.com. We don't want to block all e-mails from @qq.com as many of them are legitimate but we do want to block the spam. The spam all contain the same pattern in their e-mail address: 1111111111@qq.com, where 1 represents a number. We want to block all e-mails following this pattern for this domain.
Potential solution: allow regex patterns when adding domains to the blacklist e.g:
^[0-9]*@gg.com
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5 comments
Official
Sean Cusick
Hey Amy and all others, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback.
We are going to leave this post open for comment to allow others to provide their feedback, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
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ACE Support
same issue here and surprised you've had no reply???
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Arno
+1
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Zach Welniak
We're having the same issues here. We've tried every conceivable option in our toolkit, from the Google side of things and through Zendesk. Not sure where to go from here, but we're reaching out to our Account Manager directly, hopefully they'll have an answer!
I'll update everyone here if we find a solution.
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Arno
For those who aren't on enterprise accounts, right now, the only solution is to probably use some custom function in lambda, cloud function or something like Zapier with a trigger for new tickets.
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