Is it possible to use Macros to trigger external events?

Answered

Posted May 04, 2022

As the title says, we want go somehow trigger an event outside of Zendesk using a Macro, or some other automation.

We are hoping to set up a system where when we set up this Macro, it then creates a connection to our software's API

Is there some sort of tie in from Zendesk to external APIs triggered by a Macro or other trigger?

3 comments

Date

May 05, 2022

Hi Marc,

A way to do this via a macro would be:

Have the macro add a specific tag to a ticket
Create a Webhook to access your API
Create a trigger that looks for updated tickets that include that tag, and then uses that Webhook to connect to your software's API, and then removes the tag (in case you want to be able to take this action again)

May 05, 2022

Thank you for the reply @...

I will likely have more questions around this so don't go anywhere :)

May 06, 2022

I'll be here!

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