Not able to fetch all the records while using incremental ticket export endpoint.

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Sandeep Mohanty

Posted May 12, 2022

Hello Team,

I'm working with the connector to get all the tickets based on the time by using below API  /api/v2/incremental/tickets?&start_time=1648418400

What I observed, Whenever we are fetching 50K records based on the time, but it is returning only around 10K to 15K records.

Is there any limitations with this API? Could you please help me out.

Regards,

Sandeep 

 

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      Erica Girges

      Hi Sandeep,
       
      Have you checked the end_of_stream boolean value to ensure that you have reached the final page of results? It may just be that you do have more results and just haven't reached the last page. 
       
       
      There is a rate limit of 10 requests per minute. If you're concerned that you may be exceeding that you could try adding the Retry-After header value. Here is a walk though on how to prevent/catch those errors.
       
      Hope this helps!
       
      Erica
       
       

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