Create or Update a User Field Option with API


  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Juan! That API is only intended to create the options for users, not assign a value to a particular user. If the issue here is that you're updating it via the API but not seeing it in the agent interface, you will first need to refresh the page for the option to appear. User and ticket options will not automatically be added to the UI on create or update, however the values that you pass in to update the user or ticket will be updated without requiring a page refresh.


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