Create ticket from response



Posted Jul 25, 2022

Feature Request Summary: 

Have a feature like "Close and Merge" to create new tickets

Description/Use Cases: 

Sometimes customers respond to existing tickets with a new request. It is a bit of manually work to create a new ticket, copy over the response and then respond to explain why you created a new ticket. Would be great to take the most recent response and turn it into a new ticket.

Business impact of limitation or missing feature:

Reduces manual intervention and makes agents life easier.

Other necessary information or resources:

 


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