How to build a self-service widget to allow end-users to request a refund from Stripe via the Help Center?



  • Shayan Moussawi

    This is currently not possible as the Flow Builder is missing the "collect information" step to get the invoice number/customer no - at the moment API calls are possible, but you cannot populate them with information.

    Supposedly the collect information step is on Zendesks roadmap for the upcoming months. 

    You can get more information about Flow Builder here:


    Alternatively, you could try to implement your own solution with inhouse developers. For that you would need the Sunshin Conversations license (500$/Month I believe) to get access to the necessary API.



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