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Add a comment to the ticket
Posted Jul 28, 2022
Hi,
Is it possible to add comments using ZAF client? Tried to use:
client.invoke('comment.appendText', 'some text')
client.set('comment.text', 'some text')
They both just add a text to the texfield but do not publish it.
They both just add a text to the texfield but do not publish it.
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2 comments
Eric Nelson
You'll want to use the client.request method to make an api call to accomplish this.
Hope this helps!
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Julien Poirot
You must use an API call. client.invoke or client.set both deal with the agent interface data - assignee, requester, fields values, etc but to update a ticket you must do like this :
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