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Julien Poirot

Joined May 13, 2021

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Last activity Jan 31, 2025

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ACTIVITY OVERVIEW

Latest activity by Julien Poirot

Julien Poirot commented,

CommentSetting up Talk

Hi Rohan Gupta 

We have a couple of use cases : Welcome Calls after 1st customer order or qualification calls after form submission.

 

Regards

View comment · Posted Jan 31, 2025 · Julien Poirot

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Julien Poirot commented,

CommentSetting up Talk

Hello Rohan Gupta 

Is a SIP-OUT EAP coming soon? Can you tell us when this feature should be available?

 

Thank you

View comment · Posted Jan 15, 2025 · Julien Poirot

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Julien Poirot commented,

Community comment Q&A - Help center and community

Hello Eduardo 

 

Have a look at Apps and Integrations -> Integrations -> Logs

 

Regards

View comment · Posted Sep 27, 2024 · Julien Poirot

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Julien Poirot commented,

Community comment Q&A - Help center and community

I have the same question. When posting notification using Whatsapp Template, I always get a 201 Created response code but the message isn't received randomly, and no clue why

View comment · Posted Sep 27, 2024 · Julien Poirot

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Julien Poirot commented,

CommentHow to manage social messaging channels

Is this normal behavior that will last forever?

View comment · Posted Feb 03, 2023 · Julien Poirot

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Julien Poirot commented,

CommentTicket customization

We are trying to update a Relationship field on our users profiles via the API but it doesn't seem to work. Is it a known limitation ?

View comment · Posted Feb 03, 2023 · Julien Poirot

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Julien Poirot commented,

Community comment Feedback - Ticketing system (Support)

Same need here: tickets created from stories' reactions containing only 😍 or 🔥are a waste of time for agents, CSAT is sent when solved and customers don't understand why.

We also had to turn off the autoresponder because people were getting an acknowledgment of their reactions.

View comment · Edited Sep 14, 2022 · Julien Poirot

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Julien Poirot commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

You must use an API call. client.invoke or client.set both deal with the agent interface data - assignee, requester, fields values, etc but to update a ticket you must do like this :

client.get('ticket').then(function(response) {
  let ticket = response['ticket'];
  console.log(ticket['id']);
  client.request({
    url: '/api/v2/tickets/' + ticket['id'],
    contentType: "application/json",
    type: 'PUT',
    data: JSON.stringify({
      "ticket": {
        "comment": {
          "body": "Your comment goes here",
          "public": false
        }
      }
    })
  }).then(function(response) {
    console.log(response)
  })
});

View comment · Edited Aug 04, 2022 · Julien Poirot

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Julien Poirot commented,

CommentTicket customization

I have the same problem as Sam with SSO / JWT.

Only the ticket_form_id is kept in the redirect_to field.

Remi the return_to value is encoded by Zendesk itself  but in your demo, the return_to seems hard coded in your JWT snippet.

In most cases, the link to the prefilled form must include dynamic data from other systems like order id.

I think the built-in SSO function should encode all the parameters itself.

View comment · Edited Jun 28, 2022 · Julien Poirot

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Julien Poirot commented,

CommentExtending Zendesk

Is there a way to handle status codes, like 4xx or 5xx responses ?

View comment · Posted Jun 13, 2022 · Julien Poirot

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