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Julien Poirot's Avatar

Julien Poirot

Incorporación 13 may 2021

·

Última actividad 31 ene 2025

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45

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9

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19

RESUMEN DE LA ACTIVIDAD

Última actividad de Julien Poirot

Julien Poirot hizo un comentario,

ComentarioSetting up Talk

Hi Rohan Gupta 

We have a couple of use cases : Welcome Calls after 1st customer order or qualification calls after form submission.

 

Regards

Ver comentario · Publicado 31 ene 2025 · Julien Poirot

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Julien Poirot hizo un comentario,

ComentarioSetting up Talk

Hello Rohan Gupta 

Is a SIP-OUT EAP coming soon? Can you tell us when this feature should be available?

 

Thank you

Ver comentario · Publicado 15 ene 2025 · Julien Poirot

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Julien Poirot hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

Hello Eduardo 

 

Have a look at Apps and Integrations -> Integrations -> Logs

 

Regards

Ver comentario · Publicado 27 sept 2024 · Julien Poirot

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Julien Poirot hizo un comentario,

Comentario de la comunidad Q&A - Help center and community

I have the same question. When posting notification using Whatsapp Template, I always get a 201 Created response code but the message isn't received randomly, and no clue why

Ver comentario · Publicado 27 sept 2024 · Julien Poirot

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Julien Poirot hizo un comentario,

ComentarioHow to manage social messaging channels

Is this normal behavior that will last forever?

Ver comentario · Publicado 03 feb 2023 · Julien Poirot

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Julien Poirot hizo un comentario,

ComentarioTicket customization

We are trying to update a Relationship field on our users profiles via the API but it doesn't seem to work. Is it a known limitation ?

Ver comentario · Publicado 03 feb 2023 · Julien Poirot

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Julien Poirot hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Same need here: tickets created from stories' reactions containing only 😍 or 🔥are a waste of time for agents, CSAT is sent when solved and customers don't understand why.

We also had to turn off the autoresponder because people were getting an acknowledgment of their reactions.

Ver comentario · Editado 14 sept 2022 · Julien Poirot

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Julien Poirot hizo un comentario,

Comentario de la comunidad Developer - Zendesk Apps Framework (ZAF)

You must use an API call. client.invoke or client.set both deal with the agent interface data - assignee, requester, fields values, etc but to update a ticket you must do like this :

client.get('ticket').then(function(response) {
  let ticket = response['ticket'];
  console.log(ticket['id']);
  client.request({
    url: '/api/v2/tickets/' + ticket['id'],
    contentType: "application/json",
    type: 'PUT',
    data: JSON.stringify({
      "ticket": {
        "comment": {
          "body": "Your comment goes here",
          "public": false
        }
      }
    })
  }).then(function(response) {
    console.log(response)
  })
});

Ver comentario · Editado 04 ago 2022 · Julien Poirot

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Julien Poirot hizo un comentario,

ComentarioTicket customization

I have the same problem as Sam with SSO / JWT.

Only the ticket_form_id is kept in the redirect_to field.

Remi the return_to value is encoded by Zendesk itself  but in your demo, the return_to seems hard coded in your JWT snippet.

In most cases, the link to the prefilled form must include dynamic data from other systems like order id.

I think the built-in SSO function should encode all the parameters itself.

Ver comentario · Editado 28 jun 2022 · Julien Poirot

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Julien Poirot hizo un comentario,

ComentarioExtending Zendesk

Is there a way to handle status codes, like 4xx or 5xx responses ?

Ver comentario · Publicado 13 jun 2022 · Julien Poirot

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