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Julien Poirot
Incorporación 13 may 2021
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Última actividad 31 ene 2025
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Última actividad de Julien Poirot
Julien Poirot hizo un comentario,
Hi Rohan Gupta
We have a couple of use cases : Welcome Calls after 1st customer order or qualification calls after form submission.
Regards
Ver comentario · Publicado 31 ene 2025 · Julien Poirot
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Julien Poirot hizo un comentario,
Hello Rohan Gupta
Is a SIP-OUT EAP coming soon? Can you tell us when this feature should be available?
Thank you
Ver comentario · Publicado 15 ene 2025 · Julien Poirot
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Julien Poirot hizo un comentario,
Hello Eduardo
Have a look at Apps and Integrations -> Integrations -> Logs
Regards
Ver comentario · Publicado 27 sept 2024 · Julien Poirot
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Julien Poirot hizo un comentario,
I have the same question. When posting notification using Whatsapp Template, I always get a 201 Created response code but the message isn't received randomly, and no clue why
Ver comentario · Publicado 27 sept 2024 · Julien Poirot
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Julien Poirot hizo un comentario,
Is this normal behavior that will last forever?
Ver comentario · Publicado 03 feb 2023 · Julien Poirot
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Julien Poirot hizo un comentario,
We are trying to update a Relationship field on our users profiles via the API but it doesn't seem to work. Is it a known limitation ?
Ver comentario · Publicado 03 feb 2023 · Julien Poirot
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Julien Poirot hizo un comentario,
Same need here: tickets created from stories' reactions containing only 😍 or 🔥are a waste of time for agents, CSAT is sent when solved and customers don't understand why.
We also had to turn off the autoresponder because people were getting an acknowledgment of their reactions.
Ver comentario · Editado 14 sept 2022 · Julien Poirot
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Julien Poirot hizo un comentario,
You must use an API call. client.invoke or client.set both deal with the agent interface data - assignee, requester, fields values, etc but to update a ticket you must do like this :
client.get('ticket').then(function(response) {
let ticket = response['ticket'];
console.log(ticket['id']);
client.request({
url: '/api/v2/tickets/' + ticket['id'],
contentType: "application/json",
type: 'PUT',
data: JSON.stringify({
"ticket": {
"comment": {
"body": "Your comment goes here",
"public": false
}
}
})
}).then(function(response) {
console.log(response)
})
});
Ver comentario · Editado 04 ago 2022 · Julien Poirot
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Julien Poirot hizo un comentario,
I have the same problem as Sam with SSO / JWT.
Only the ticket_form_id is kept in the redirect_to field.
Remi the return_to value is encoded by Zendesk itself but in your demo, the return_to seems hard coded in your JWT snippet.
In most cases, the link to the prefilled form must include dynamic data from other systems like order id.
I think the built-in SSO function should encode all the parameters itself.
Ver comentario · Editado 28 jun 2022 · Julien Poirot
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Julien Poirot hizo un comentario,
Is there a way to handle status codes, like 4xx or 5xx responses ?
Ver comentario · Publicado 13 jun 2022 · Julien Poirot
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