Recent searches


No recent searches

Suspended tickets improvement



Posted Aug 09, 2022

Why does a user we suspended for profanity show up as Detected as Spam instead of the User was Suspended?


As a Zendesk Admin, it would be nice to know that we received a request from a suspended user so that we can look at the issue and decide if we want to serve that customer or not.
We have recently implemented a rude/profane customer policy where we suspend access to the ticketing software for a few weeks while the customer cools down.  It would be nice to be able to monitor the suspended tickets for any that came from a suspended user instead of having to guess when it's reported as detected as spam if it was a suspended user or spam.

Also, something appears to be broken in the algorithm as it suspended your team@zendesk email. 


2

1

1 comment

yes, really annoying and causing a lot of extra work to check again and again, even though the end-user has been suspended previously.

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post