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Help Center: Can't retrieve selected article ID
Answered
Posted Aug 10, 2022
Working on iOS Zendesk help center SDK and trying to get user tapped article id. Listening to "ZD_HC_ArticleByIdSuccess" notification, but there is no inside this notification call. No id is being passed. How I can retrieve it?
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11 comments
Eric Nelson
Just so I can make sure to give you the best method, what are you looking to do with this data?
Thanks!
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Georgiy Prokopenko
I need to track and analyse which articles are the most popular and so on. Need to get ID of selected article
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Eric Nelson
Odd that isn't working for you then. Can you provide me a code snippet of how you're implementing this call?
Thanks!
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Georgiy Prokopenko
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Georgiy Prokopenko
Expected to have something like let id = notification.userInfo["articleId"]
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Eric Nelson
That's what I'd expect as well. I'm going to sync up with the mobile-dev team to see if it's expected that response is empty. If it is, I'll find some alternatives to pull this info.
Thanks for your patience!
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Eric Nelson
The mobile-dev team asked if you'd be able to create a demo app recreating your issue to assist with them debugging. Is this something you can do?
Thanks!
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Georgiy Prokopenko
Hey, Eric! Ive created a small test app that describes this behaviour, however I have to clean all the sensitive info, so you will need a credentials such as appId / clientId / url to be filled in AppDelegate.
You can contact me on prokopenko@simple.life or using telegram: georgiiprok or can use your own credentials, doesn't matter
link for app: https://drive.google.com/file/d/1WJV7gEgMZdcdRgj2n6dpDnjm9qGSQ4CQ/view?usp=sharing
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Eric Nelson
Thanks for passing this along! I'll use my own creds for testing. I'll be digging into this Friday morning with the SDK dev team, I'll let you know what we find!
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Georgiy Prokopenko
Hey, Eric! Is there any solution or updates on this?
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Eric Nelson
Unfortunately I've got some bad news. I've been working with the dev team on this and it is expected that these notifications are empty. I've had them update the documentation to reflect that here in the "Before you start" section. They advised me that the only way to accomplish would be for you to build a custom UI using the API Providers to capture this information.
Sorry that I couldn't be of more help on this.
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