Text CustomField in Android SDK doesn't work

Answered

Slava

August 10, 2022 12:35

Hello. I have a problem. I use Android SDK and try to add custom field (types Text and Multi-line) to the ticket by using withCustomFields method. But they don't come and I see empty fields with ticket. Other types of custom fields works fine. What am I doing wrong?

RequestActivity
    .builder()
    .withCustomFields(
        listOf(
            CustomField(7412045558036L, "test user name"),
            CustomField(7499829751316L, "incident"),
            CustomField(8459901057172L, "test multi-line user name")),
        )
    )
    .show(it.context)

3 Comments

Eric Nelson
- August 11, 2022 12:50
Zendesk Developer Advocacy
Hey Slava,

Can you confirm that the fields are set to both visible and editable to end users?

Thanks!

0
Slava
- August 12, 2022 13:33
Hey, Eric!
Yes, you are right. This fields was visible but editable for agents only. I set option "Customers can edit" and it works.

Thank you!

0
Eric Nelson
- August 15, 2022 14:10
Zendesk Developer Advocacy
Happy to help!

0

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3 Comments

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