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Text CustomField in Android SDK doesn't work

Answered


Posted Aug 10, 2022

Hello. I have a problem. I use Android SDK and try to add custom field (types Text and Multi-line) to the ticket by using withCustomFields method. But they don't come and I see empty fields with ticket. Other types of custom fields works fine. What am I doing wrong?

RequestActivity
.builder()
.withCustomFields(
listOf(
CustomField(7412045558036L, "test user name"),
CustomField(7499829751316L, "incident"),
CustomField(8459901057172L, "test multi-line user name")),
)
)
.show(it.context)


0

3

3 comments

image avatar

Eric Nelson

Zendesk Developer Advocacy

Hey Slava,
 
Can you confirm that the fields are set to both visible and editable to end users?  
 
Thanks!

0


Hey, Eric!
Yes, you are right. This fields was visible but editable for agents only. I set option "Customers can edit" and it works.

Thank you!

0


image avatar

Eric Nelson

Zendesk Developer Advocacy

Happy to help!

0


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