Invoke custom app function from support tool



  • Christopher Kennedy
    Zendesk Developer Advocacy
    Hi Amit,
    It's possible to trigger execution of fnGreeting() in an active instance of the app from outside the app itself.  This can be done using the Send Notification to App API.  The API works by firing a custom event that you define within the app.  Then in the event handler, you'd be able to call fnGreeting().  Though I must caution that doing this within a trigger/webhook workflow could present complications (rate limiting, etc.).  If the agent and app activity in this scenario is all happening within Support, your use case might allow for a simpler approach.

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