Improve Closed Status Automation and Extend Ticket Closing Beyond 28 Days

2 Comments

  • Tommy (Anatolii Binkovskyi)

    There is a workaround, actually. 
    We use automation to reopen tickets every 25 days (it also adds a specific tag) and trigger to solve this reopen ticket (it identifies by an added tag) and remove tag

    This way ticket stays Solved

    -1
  • Lou
    Community Moderator

    You should be able to modify the automation. Look at a closed ticket's events and see which automation is closing it and change the number of days.

    0

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