Product feedback: Chat script for multibrand under chat settings

Answered

1 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Anastasia,

    Thanks for your feedback. Chat actually never fully supported Multi-brand via the Web Widget, each brand of the Web Widget is still tied to the same Chat account and Chat widget settings like pre-chat form/security settings/etc. 

    Here is the article that explains some of the workarounds you need to do with Multi-brand and Chat: https://support.zendesk.com/hc/en-us/articles/4408882759066-Multibrand-Setup-Part-2-Zendesk-Chat-Support-Integration-Phase-3-

    With Messaging, there will be better multi-brand integration and support beyond what the current Chat experience currently supports.

    Hope that helps and sorry again for the confusion with the widget scripts,

    Ramin

    -1

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