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Pasting html tags into reply message no longer works



Posted Aug 22, 2022

Hi!

After the weekend's update, I can no longer paste html tags in plain text into the reply message. This is a problem as Google translate copies to plain text. So if I translate an answer for my client, and that answer has a tag, which happens quite often, it will just be omitted from the paste.

Further to that, my workflow involves copying URLs into a script. I do this in plain text to avoid addresses being converted into links. But then to paste that into the response in Zendesk, I now need to first paste the text into an RTF notepad, highlight it, copy it, and then paste again into Zendesk. So there is a lot of redundancy of copying and pasting where there was none before. I don’t know if this is for security reasons, but it is adding steps to the workflow.


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