Zendesk App Framework, send ticket events webhook

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bb kk

Posted Aug 23, 2022

Hi, 

I am planning to build an app for Zendesk marketplace.

I wonder if Zendesk apps support sending webhook events based on triggers in Zendesk (e.g ticketCreated, commentCreated) to external APIs?

 

If not how do people send the data to the external API from the app when something happens in the Zendesk instance?

 

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      Tipene Hughes

      Hi b kk,

      One way you could go about this is using the /api/v2/apps/notify endpoint together with a webhook notification from the Zendesk instance to trigger a custom notification event in your app. Here's a link to the docs which go in to more detail:

      Send Notification to app

      ZAF notification events

      I hope this helps! Feel free to reach out with any questions.

      Tipene

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