Auto Populate Ticket Form with Lookup Fields without having to submit

1 Comments

  • Gabriel Rubia

    Hello Zack McCarty,

    we have an app on the marketplace that can automatically change the organization and/or the ticket requester.

    https://www.zendesk.com/marketplace/apps/support/810637/ticket-parser-by-knots/

    You can set the trigger to fire when the ticket is created. Depending on the use case you can use liquid markup or we also offer a solution for Data Lookup via API.

    In any of the cases, all the action happens before the agent opens the ticket. If you have questions, you can send us an email (you can find it on the App page) and one of our solution consultants will contact you for a quick chat (free of charge).

    I hope this helps you make the process seamless.

    0

Please sign in to leave a comment.

Powered by Zendesk