The launch of lookup fields are exciting, but they seem a little useless given that you have to "submit" a ticket in order for it apply.
We are using a lookup field on tickets for looking up an organization. Each organization represents a unique location that we service, and one requester can be associated to hundreds of different locations (organizations)
We want to populate the ticket with the correct data from the organization by simply changing the lookup field, and having a trigger that updates the ticket. This is difficult today, because you would have to change the lookup field, submit the ticket, and then GO BACK to the ticket.
We accomplish this now by changing the organization of the requester, and using a trigger to populate the ticket with the correct data. I would love it if we could do this with the lookup fields and have it bring in the organization data
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