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XSS Protection in tickets from API

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Hrishikesh Kokate

Posted Aug 31, 2022

Hi folks!

 

I'm sorry if there's already some documentation on this, but I couldn't find with some typical search keywords.

 

I'm trying to create tickets in the helpdesk using the Zendesk API (using `html_body`). However, since it's possible for anyone to send any kind of arbitrary text data in that, does Zendesk actually do some kind of filtering?

 

Please let me know if any clarifications are needed.

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    Erica Girges

    Zendesk Developer Advocacy

    Hi Hrishikesh,
     
    You typically only see that property accessible for anonymous users. For all authenticated users making requests, that property shouldn't be accessible which would provide security for your users. 
     
    Hope this helps!
     
    Erica

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