CSAT broken Link
Answered
Posted Sep 15, 2022
We set up the CSAT service a while back and it was working fine.
recently we have dicovered that the links in the email sent to the clients are now broken.
i am unable to understand when or why.
how can i fix this?
thanks
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6 comments
Jahn Bronilla
Hi Alan Muntadas, is this the link you follow when you set up the CSAT Automation - https://support.zendesk.com/hc/en-us/articles/4408822875034#topic_r1h_mdv_hpb?
Also, I don't think there is a private date if you will only share this part
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Alan MUNTADAS
Jahn Bronilla understandable, kinda hard to share private data on a public forum page.
The set up was done automatically by the system. i did not make any changes.
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Jahn Bronilla
Alan Muntadas kinda hard and challenge to assume without seeing how you set up your CSAT Automation.
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Alan MUNTADAS
Jahn Bronilla
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Alan MUNTADAS
automation, set up most likely following the instructions on the zendesk support pages
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Jahn Bronilla
Hi Alan Muntadas, best if you can show how your CSAT is being set up. Are you sending it via Automation or Trigger?
We can have a look and provide you suggestion based on how you set the CSAT in your instance.
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