Tag every 3rd tickets from the same org/requesterAnswered
Anyone has a suggestion on how to do tag the third ticket from the same requester or organization?
I am trying re-route the load between the diffrent groups and send every third a ticket to group X (we have requesters/org that send few tickets a day).
Happy to hear any idea! thanks
I think you need a simple ZIS flow that is triggered by ticket creation, checks the number of tickets by requester organization and makes a decision whether to apply a tag. A small contribution from a developer may be needed.
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