Ability to add a custom and standard column to my requests page


  • Lexi Addams

    We want this so badly. The ability to edit the page, as an end user. Whether they can view their own tickets or their organization's tickets, the ability to add/remove columns to the My Activity page has been asked for by our clients several times over the years. I would think adding columns wouldn't be too complicated; we would just want to ensure the column choices are only the ones we have marked as 'view by end user' and not the ones we have as 'agent-only' fields. Our use case is: The end user can view their organization's ticket. They want to be able to filter/view a custom ticket field we have called Ticket Form. I.E. Request a Report, Enhancement Request, Report a Problem, etc. This will enhance the management of the ticket backlog. 


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