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How to use liquid in a trigger to convert {{ticket.tags}} to create a proper array?
Posted Oct 26, 2022
Hello!
Working with {{ticket.tags}} in a notify trigger action, I have been unable to convert the string output of {{ticket.tags}} back to an array to send. Are there some examples you can provide? My attempts always lead to escaped double quotes inside the array structure
my liquid: "tagFix": [{%assign tagFix={{ticket.tags}} %} {{ tagFix | replace:' ','","' | prepend: '"'| append:'"'}}]
resulting output: "tagFix": [
\"_added_csm\",\"_country_andorra\",\"_alt_pin\",\"_case_update\"]
Does anyone have a solution for taking the output of {{ticket.tags}} and converting it to a proper JSON array with out the quotes escaped, for use in a notify webhook? Might there be some other placeholder that does return the ticket's objects tag array as an array?
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2 comments
Santiago Gandolfo
In our case we were faced with the same problem and just ended up sending the ticket.tags as a string to our backend and splitted it there. Is that a possibility for you?
If not, I just tried a workaroud based on something else we did with another field, and it’s working for me (It is not the most beautiful thing)
{% if tags_array.size > 0 %}
is really needed, could you try it and tell us if it worked for you?0
Michael Webb backup
I'm also curious on this. I want to dynamically edit a tag that comes in on ticket creation to remove a specific part of its text, specifically the ":clone" in "department:clone". I'm also attempting to use liquid to achieve this but the changes refuse to get applied to the {{ticket.tags}} array
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