Agent Solved Ticket Count


  • Gab Guinto
    Zendesk Customer Care
    Hi Chris,

    What metrics and attributes/filters are you using in your report. If you use the Solved tickets metric under the Tickets dataset and slice it by Assignee name, you should see the count of solves for each assignee, regardless of how the ticket was solved out.

    If you need to see the count of tickets that were solved out by agents, you can create a report under the Updates history data – use the Tickets solved metric, filter by Update role (Agent and Admin) and then slice the metric by Updater name. The report should show you the number of tickets placed in solved status by the agents themselves. 

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