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Help center articles don't show in web widget

Answered
image avatar

Iris Potruch

Posted Nov 24, 2022

I have an activated help center in my web widget, with one article which has "video" in the title. When searching in the web widget for "video" there are no results. What do I need to do so it would find articles from the help center?

See screenshot:

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2 comments

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    Dave Dyson (gmail)

    Community Moderator

    Hi Iris,

    If your "video" article is restricted (e.g., viewable by signed-in users only), then there's some setup you'll need to do to allow your web widget to display it -- see Using restricted help center content with Web Widget (Classic)

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    Rayan angle

    1.  
    2. In Admin Center, click the Channels icon () in the sidebar, then select Classic > Web Widget.
    3. Click the Setup tab, if it is not already selected.
    4. Click the Add to Help Center toggle.

    This is a quick and short way to show help center article in web widget. I have seen it before but forget where I found it. But it is really helpful for you.

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