How can I configure iOS Chat SDK to support offline messaging?
Posted Dec 26, 2022
Hello,
Users should be able to send multiple messages regardless of whether all of our agents are offline.
There is currently a limit of one offline message per user, after which the text field is disabled.
If I want the text field to always be enabled, what can I do?
Zendesk-ChatSDK 2.12.0 is what I'm using on iOS.
Thank you.
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1 comment
Eric Nelson
I believe I answered you or possibly a coworkers question in this post. Per my message in that post the chat sdk doesn't have a way of getting around this feature. If this is imperative I'd suggest taking a look at the messaging sdk instead. The messaging sdk allows for users to send multiple messages at a time while your agents are offline.
Thanks!
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