How can I configure iOS Chat SDK to support offline messaging?

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alexandersalt

Posted Dec 26, 2022

Hello,
Users should be able to send multiple messages regardless of whether all of our agents are offline.
There is currently a limit of one offline message per user, after which the text field is disabled.
If I want the text field to always be enabled, what can I do?
Zendesk-ChatSDK 2.12.0 is what I'm using on iOS.
Thank you.

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      Eric Nelson

      Hey there,

      I believe I answered you or possibly a coworkers question in this post. Per my message in that post the chat sdk doesn't have a way of getting around this feature. If this is imperative I'd suggest taking a look at the messaging sdk instead. The messaging sdk allows for users to send multiple messages at a time while your agents are offline. 

      Thanks!

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