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User Segment API not working for end user

Answered


Posted Jan 06, 2023

I am trying to pull which user segment the current logged in end user belongs to. I am currently using the "GET /api/v2/users/me" to retrieve the current users ID and using that ID to try to pull the user segments. (Code below, it's working for admins but not for end users, I also masked the email and tokenID for this forum purposes)

 

$.getJSON('/api/v2/users/me', function(data) {
    console.log("got data", data);
      getUserSegment(data.user.id);
});


function getUserSegment(userID){  
  // fetch UserSegment API.  
  $.ajax
  ({
  url: '/api/v2/help_center/users/'+userID+'/user_segments.json',
  headers: {
    "Authorization": "Basic email-address/token:tokenID"
  },
  beforeSend: function (xhr){
xhr.setRequestHeader('Authorization', "Basic "+ btoa("email-address/token:tokenID")); 
    },
  secure: true,
  type: 'GET',
  contentType: "application/json",
  dateType: 'json',
  success: function(data){
    data.user_segments.forEach(function(element, index) {
          alert(element.name);
        });
    }
});
  }

 

Please help, not sure why it's not working.


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5

5 comments

Ahmed Zaid is there no way to determine what User Segments an end-user belongs to?

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Ahmed Zaid Thank you, it worked!

0


Hi Gaby Bitar

Did you find out how to do specific things depending on the user segment please?

I am looking for the same thing, :)

Best regards! 

Raphaël

0


Hi Raphaël Péguet - Officers.fr,

Yes I did, I used the Users/me api to grab the current users ID number and add that to a variable - https://developer.zendesk.com/api-reference/ticketing/users/users/#show-self

Then I used that userID to call the user segments api and list the current users User Segments.

/api/v2/help_center/users/{user_id}/user_segments.json

(https://developer.zendesk.com/api-reference/help_center/help-center-api/user_segments/#list-user-segments)

I hope this helps!

0


Hi Gaby Bitar

Thank you very much, it helps I will try after some rest 😛

Best regards,

Raphaël

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