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Automation Rules / Definitions

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praveen kumar

Posted Jan 12, 2023

I am looking for a way to retrieve the conditions and actions for automations using the API. However, there does not appear to be a direct API for this. Is there an alternative method for fetching this information using an access token? I can see the necessary data in this URL: https://subdomain.zendesk.com/rules/automations/new?return_to=%2Fsupport%2Fadmin%2Fautomations

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    Erica Girges

    Zendesk Developer Advocacy

    Hi Praveen,
     
    In both the Triggers and Automations API's you'll see the conditions and actions properties. if you're looking to only return the conditions & actions of a specific automation you could try querying using the Search Automations API. 
     
    Hope this helps!
    Erica

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