Automation Rules / Definitions



Posted Jan 12, 2023

I am looking for a way to retrieve the conditions and actions for automations using the API. However, there does not appear to be a direct API for this. Is there an alternative method for fetching this information using an access token? I can see the necessary data in this URL: https://subdomain.zendesk.com/rules/automations/new?return_to=%2Fsupport%2Fadmin%2Fautomations


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Hi Praveen,
 
In both the Triggers and Automations API's you'll see the conditions and actions properties. if you're looking to only return the conditions & actions of a specific automation you could try querying using the Search Automations API
 
Hope this helps!
Erica

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