Feature Request: Text to speech for articles

Hi Caitlin Anderson

Thank you for your question.

While we don't have a built-in text-to-speech capability we are striving to live up to the WCAG 2.1 AA accessibility standard which includes support for screen readers to read both article content, navigation, Image alt text etc. in our out-of-the-box experience. We test this with all the most commonly used screen readers so any user can use the screen reader of their choice.

You should note that if you make code customizations to your Help Center theme you can break some of the accessibility support we have built-in if the theme developer is not aware of accessibility. 

You can read more about Accessibility in all the Zendesk products in:

•  Making Zendesk products accessible
• Zendesk Product Accessibility

Our documentation team is working on an article specific to Help Center accessibility that we expect to publish within the next couple of weeks so I would recommend you follow the Accounts and Billing section.

Thanks for the info, Gorka Cardona-Lauridsen ! Do you know whether an 'read-aloud' function will ever be in the works for article pages? 

Hi Caitlin Anderson

I will never say never, but we don't have it on the roadmap and I don't expect it in the future since this functionality is included in most operating systems (macOS and Windows), some browsers and there are many free extensions, apps, and plugins for it.

Btw here's the help center specific article I mentioned was underway; Making your help center accessible. It has just been published.