Notification Trigger that Includes Number of Unsolved Tickets

Answered

1 Comments

  • Dane
    Zendesk Engineering
    Hi Jasper,

    Unfortunately, this is not natively available for we don't have any placeholders that can work for your use case. I'm thinking that it can be achieved by utilizing the List Requests API in a webhook and associate it with your triggers. You will also need to leverage some custom script to parse the results and count the open tickets. However, this involves customization that is outside the normal scope of Zendesk.
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