Use Placeholders in Add Tags action

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Shaun Murray

Posted Feb 10, 2023

I would like to use a placeholder as part of a tag in the add tags action of a trigger. Is this something that is possible?

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      Shaun Murray

      Thank you, Dane,

      I ended up using a drop-down field which can be set using placeholders, and any drop-down fields apply the selected option as a tag. This is working well for our use case (where we only needed 11 options). I will certainly keep the API in mind for future use cases we may have!

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      Dane

      Hi Shaun,

      As it turns out, the Add tags action does not support placeholders. It can only read the text inside the placeholder. For example 
      {{ticket.id}}
      will appear as ticket.id when used.
       
      What you can do it utilize ticket Add Tags API and create a webhook for it.
       
      • PUT /api/v2/tickets/{ticket_id}/tags
       
       

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