Side-loading is not working for "Open Ticket Count"
Hello,
I'm using "Open Ticket Count" to sideload the number of open tickets together with the selected Users, as documented here: https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/side_loading/#open-ticket-count
However, the JSON result shows, for each user, ZERO open tickets always...
"open_ticket_count":{"13511938024337":0,"13511928768913":0,"13511913051793":0,"13511900695185":0,"13511833307537":0,"13511811168529":0,"13511778282513":0,"13511738055057":0,"13511715081617":0,"13511711118225":0,"13511692809745":0,"13511690065553":0,"13511690015633":0,"13511647028113":0,"13511640535569":0,"13511634454673":0,"13511609569553":0,"13511604353681":0,"13511577707537":0,"13511574356241":0,"13511538764689":0,"13511470301073":0,"13511465687185":0,"13511454757777":0,"13511448506129":0,"13511433175825":0,"13511432240401":0,"13511409924241":0,"13511376539793":0,"13511359961873":0,"13511355424017":0,"13511351108625":0...
And, I'm pretty sure that some of the queried users have more than 1 ticket open, not 0.
Any advice please?
EDIT: Here is an example of a query I'm running: Return all users created TODAY March 6, 2023 + sideload open_ticket_count
/api/v2/users.json?query=created:2023-03-06&include=open_ticket_count
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Hi Marco! It looks like you're passing in "created" in your query, which isn't an available side-load. Could you try running the query without that and letting us know if the issue persists?
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Hi Greg, yes i'm passing in "created" just to narrow-down the result set. BTW: My goal was to find a way to quickly identify a set of end-users without tickets...
Anyway... I found that it only works for agents, not end-users. Looking at the documentation it says that "open_ticket_count" is a special sideload to get "the total number of open tickets assigned to the user" ... but, if I'm not wrong, end users cannot be assigned to tickets.
What I need is a sideload (for the /users endpoint) to get the total number of requested tickets... why Zendesk is not providing this basic one?
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