Formatting the Messaging Transcript Email That is Sent After Messaging Session Timeout

4 Comments

  • Sol J

    We also miss the feature of being able to control the styling of the messaging chat transcript.

    0
  • Sol J

    At the moment, it's not possible to customize transcript with Liquid Markup.

    I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.

    Example code that didn't work:

    Here's a copy of your chat with us:
     
    {% for comment in ticket.public_comments %}
     
       Comment:
     
    {% if comment.author.role == 'agent' %}
     
    <div>
     <p style="float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff">
       {{comment.created_at}}
    <small style="font-size:10px;opacity:0.5;margin-left:12px;">{{comment.created_at_with_time}}</small>
    <strong>{{comment.author.name}}</strong>
    {{comment.value}}
    </p>
    </div>
     
    {% elsif comment.author.role == 'end_user' %}
     
     <p style="float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;">
       {{comment.created_at}}
       {{comment.created_at_with_time}}
       {{comment.author.name}}
       {{comment.value}}
       </p>
     
       Attachment:
       {% for attachment in comment.attachments %}
       {{attachment.filename}}
       {{attachment.url}}
     
       {% endfor %}
    {% endif %}  <!-- Closing the IF condition for the comment's author role -->
    {% endfor %}
    0
  • Aaron C.

    Hi Daniel! I've have the same questions and I'm not satisfied with the options present in Continuous Conversations. What did you end up doing if anything?

    0
  • Daniel

    Aaron We left it as-is I'm afraid  :^] 

    0

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