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Possible to insert custom HTML or Javascript?

K

I saw that there is the ability to edit theme code. However, whenever I insert my custom javascript or HTML it doesn't seem to work. For context, the code I want to insert is for a chatbot and a section of the code is as follows:

<widgetbot server="xxx" channel="xxx" shard="https://emerald.widgetbot.io" width="800" height="600" ></widgetbot> <script src="https://cdn.jsdelivr.net/npm/@widgetbot/html-embed"></script>

Any idea how to fix this please?

Thanks.

3 Comments

  • Pulkit Pandey
    Community Moderator

    Hi K

    You need to add the targeted code inside the document_head.hbs file.

     

    Thank You 

    Pulkit

    Team Diziana

    1
  • K

    Pulkit Pandey Thanks. I tried that and inserted it like this.

    What ended up happening was that our entire zendesk page could not load (shows a blank screen). Any idea on how to fix this?

    0
  • Pulkit Pandey
    Community Moderator

    Hi K

    Is that code currently placed on your live instance so that I can go through it was causing the issue and let you know how to resolve it 

     

    Thanks

    Pulkit

    Team Diziana

    0

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