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Reopen closed ticket with API
Posted Mar 23, 2023
Hello,
We closed around 600 tickets by mistake, is it possible to reopen those ticket with API ?
Thanks in advace.
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1
Recent searches
No recent searches
Posted Mar 23, 2023
Hello,
We closed around 600 tickets by mistake, is it possible to reopen those ticket with API ?
Thanks in advace.
0
1 comment
Erica Girges
You could use the API to create these follow-up tickets. The create_many endpoint allows for up to 100 tickets created per request.
I would recommend creating a script that creates this new follow-up ticket with a canned response (maybe as an internal note if you didn't want it to notify the customer). You can include a dynamic statement that links to the specific closed ticket. You would need to have a list of all of the ticket id's for the accidentally closed tickets. Then you would get the closed ticket's specific data (requester, assignee, additional ticket field values) by looping through all of the ticket id's.
I know it's a bit of a long workaround but it would probably be the safest option to make sure nothing is missed.
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