Forcefully upgraded to Agent Workspace



Posted Mar 27, 2023

We recieved an email from Zendesk saying that we are being "upgraded" to the new user interface Agent Workspace.

As you might have guessed, we do not have that at the moment because of all the issues people are complaining about it.

One of them is mentioned in this thread.

https://support.zendesk.com/hc/en-us/community/posts/4409222725530-Change-the-order-of-the-comments-as-an-agent-when-viewing-a-ticket?

The primary reason we haven't switched yet, is because of the comment order of the tickets. In Agent Workspace the newest comments are in the bottom, instead of in the top, and there is not an option to change this.

I really think it's wrong that you are switching customers to Agent Workspace, when the issues about it has not been fixed yet.

 

E-mail from Zendesk:

"Hi,

We’re reaching out to let you know that we’re upgrading the primary Zendesk support user interface to help you provide exceptional customer experiences and give your agents the ability to work smarter, not harder.

Zendesk will automatically enable this new interface, called Agent Workspace, for your account in mid-June 2023. Best of all, Agent Workspace is already included in your plan, and there’s no extra cost!"


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