Please STOP making unnecessary changes to UI

Dear Zendesk team,

 

please STOP making unnecessary 'enhancements' to ticketing system UI. If you continue making such changes, at least leave an option to customize the UI so we can use things as we're used to. I'm using Zendesk for more than 10 years and this is becoming nonsense. You passed the 100% functionality of Zendesk ticketing system UI already, it's becoming less and less productive with all these changes. Have you ever heard about the saying - if it isn't broken, don't fix it?

 

It is not a problem whether I like the change or not, it's the way they're delivered without any prior head up to customers and also WHAT is delivered.

 

Latest change where you replaced page numbers with 'First Prev Next Last' links is totally useless! For control purposes we have ticket views with over 1000 tickets in them! What are we supposed to do now? Click 50 times to get to the page we need?

 

Please just STOP making irrelevant changes. Focus on things like performance of the product rather than fixing eye candy things that are no problem to anyone. Also, please have in mind that not everyone is using tablets or smartphones to work on tickets. There are engineers and customer support agents who are using COMPUTERS with big screens and we surely make use of these big screens and can click on anything we want.

 

Regards,

Damir