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Feature Request: Different Custom Status for Different Forms

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DSA Support

Posted Apr 10, 2023

I didn't see a way to do this, we want to be able to have different custom status's for different form types. How can this be done?

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    Dan R.

    Zendesk LuminaryCommunity Moderator

    Hey DSA Support

    Unfortunately that's not possible with today's current release of Custom Ticket Statuses.

    However, the PM for this feature engaged with Community recently asking for feedback on how to continue development. I'm waiting for Custom Statuses on Ticket forms too, but make sure you check out this post and fill out the survey to have your voice heard!


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