In order to add more context, description, explication to a form; I would like the ability to add a custom field with simply some text (ideally which would support some basic HTML tags).
I spent a few hours trying to find how to, as I couldn't imagine such a basic feature would not be present.. but here I am ;(
My current use case is to create a form for "GDPR Account deletion" request where on top of the checkbox "I hereby agree..."; I wanted to add more colour as of what would happen and the list of everything that will be lost in the process. I reckon it is primordial for a user to make an educated decision..
Right now the only option provided by Zendesk is "Either it will be displayed as a wall of text in a field description" or "nothing at all"..
I cannot be the only one who would like to be able to expose content to the user, without having to artificially creating a delay and paying for a contact, am I? (Clearly targetting those who "submit a ticket" without reading the FAQ)
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