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Calling Messaging SDK from the Support SDK

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SFARR1752

Posted May 23, 2023

Our developer needs to know how to directly invoke the Messaging SDK from the Support SDK without the need of a customised UI to invoke the call.

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      SFARR1752

      As you may have noticed from my other question we were first exploring the use of the Messaging SDK as we wanted the capability to keep track of current conversations in case App is killed however we then evolved the idea of bypassing the Support SDK for the Help Centre articles and imvoke a portal considering the limitation we were told about that SDKs may only be launched individually. Hope clarifies the context further.

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      Christopher Kennedy

      Thanks for the context. Are you using live chat or messaging?  This is detail is relevant for the support agent portion in determining which SDK must be used.

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      SFARR1752

      Thanks for your message. Our aim is to emulate the help centre articles with 2 level hierarchy meaning Category Sections Articles them being accessible seamlessly through the App and in case selected articles do not resolve issue the customer is prompted to chat with a support agent if that is the desired route

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      Christopher Kennedy

      Hello,
       
      Can you provide a general overview of the experience you're trying to deliver to the user?  This will help clarify which options may fit your use case.

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