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SFARR1752

Joined May 23, 2023

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Last activity Jun 12, 2023

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ACTIVITY OVERVIEW

Latest activity by SFARR1752

SFARR1752 commented,

Community comment Feedback - Apps and integrations (Platform)

Can through the REST API, one populates Ticket Fields rather than User attributes?  This information would be required by the agents to facilitate ticket resolution.  For example the ride details on which the issue is being reported.

View comment · Posted Jun 12, 2023 · SFARR1752

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SFARR1752 commented,

Community comment Feedback - Apps and integrations (Platform)

Christopher Kennedy We would need to gather info invisibly to the user - the authentication of the mobile number and e-mail address through the JWT authentication and other attributes via an API call that would populate specific custom fields.  Can this be achieved by using the Web Widget (messaging) as opposed to the Web Widget (Classic) mode of communication. Thank You.

View comment · Posted Jun 07, 2023 · SFARR1752

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SFARR1752 commented,

Community comment Developer - Zendesk APIs

Thanks Ahmed Zaid. We have to re-think the transition plan from the current setup in that case but yes understand the validity of your response.

The help centre would be displayed through the website as is already the case with the current version that should be able to display the articles for all the brands.

Could possibly identifying the different app sources as different channels result into a cleaner approach and routing by channel instead of brand since all effectively belong to the same brand? Grateful for the community to share similar experiences.

View comment · Posted Jun 03, 2023 · SFARR1752

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SFARR1752 commented,

CommentZendesk messaging

@... But can you indeed add the custom fields as part of the user prompt without configuring your own BOT?

View comment · Posted Jun 02, 2023 · SFARR1752

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SFARR1752 commented,

Community comment Q&A - Help center and community

Thanks for your response. Reason is because we are opening the content to another channel being the app with a specific user flow. Therefore we are taking the opportunity to streamline sections and articles whilst we obviously do not want to disrupt the live help centre currently accessible through our website and social media.

View comment · Posted Jun 02, 2023 · SFARR1752

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SFARR1752 created a post,

Post Q&A - Help center and community

What is the recommended approach to transition to a new Help Centre to minimize disruption to the live one.  The new one would ideally retain the same brand name and url/host mapping. 

Posted Jun 01, 2023 · SFARR1752

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SFARR1752 created a post,

Post Developer - Zendesk SDKs

We are creating a portal that would be invoked through a mobile app.  Through the portal we want to display an Inbox including a messaging repository for both any Current and Archived support messaging threads respective to the authenticated app user.  The underlying support brand would have the Messaging enabled through the use of ZenDesk's native chat bot. 

Any advice on the best approach how to achieve this would be very welcome. 

Posted May 31, 2023 · SFARR1752

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SFARR1752 commented,

Community comment Q&A - Help center and community

Thanks a lot.  This is clear.

View comment · Posted May 31, 2023 · SFARR1752

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SFARR1752 created a post,

Post Q&A - Help center and community

Does the Professional Suite support this hierarchy - Category - Section - Sub Section - Article?

Posted May 30, 2023 · SFARR1752

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SFARR1752 commented,

Community comment Developer - Zendesk APIs

Thanks.  Articles are however accessible to anyone and in fact access would be filtered by Category according from which app articles are being accessed.  The next milestone would be channeling tickets according to the category url.  Any hints please in this regard would be greatly appreciated.

View comment · Posted May 30, 2023 · SFARR1752

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