Hi There,

Can someone assist with this question, please?

I'm using the following JSON when creating a follow-up ticket:

"ticket": {
"external_id": None,
"via": {
"channel": "web",
"source": {
"from": {
"address": requester_email,
"name": requester_name
},
"to": {
"address": "<address>",
"name": "<name>"
},
"rel": "follow_up"
}
},
"subject": "testing"
"comment": {
"body": body,
"uploads": "uploads"
},
"requester": {
"name": requester_name,
"email": requester_email,
},
"requester_id": <requester_id>,
"via_followup_source_id": via_followup_source_id,
"assignee_id": None,
"tags": ["tags"],
},

I have a question regarding the VIA object. I'm encountering an issue where the VIA object is not being triggered. Could you please assist me in understanding why this might be happening?