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Android Crash



Posted Jun 08, 2023

The following crash happens when closing the chat screen before connecting to chat:

Fatal Exception: java.lang.RuntimeException: An error occurred while executing doInBackground()
       at android.os.AsyncTask$4.done(AsyncTask.java:415)
       at java.util.concurrent.FutureTask.finishCompletion(FutureTask.java:381)
       at java.util.concurrent.FutureTask.setException(FutureTask.java:250)
       at java.util.concurrent.FutureTask.run(FutureTask.java:269)
       at com.zopim.android.sdk.data.SerialExecutor$1.run(SerialExecutor.java:29)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1137)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)


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Greg Katechis

Zendesk Developer Advocacy

Hi Spencer! Could you please take a look at this article and provide the relevant information so that we can best assist? The most important part is isolating this in a sample app so we can see if the issue is with our SDK or with your code. If it is with your code, there is limited assistance we can provide, but we will certainly try!

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