Feature Request: Let an end user edit their subject when they change their email title

1 Comments

  • Hi, we also face the same issue. Client (user) will change the subject once the case is at another status.... like when it become an order from any enquiry. Client will change the subject, but Zendesk keep put it back with the old subject. Then our client always can't find our reply thru searching with their expected new subject. Could Zendesk has an alert to show incoming mail has subject change, so the agent can have a choice to change it for the user by checking inside the original email. Many of our users has this issue with us using Zendesk. 

     

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