Testing {{request_list}} as and End-user


  • Arianne Batiles
    Zendesk Customer Care

    Hi Ayelet Haiventriger,

    Yes, only fields that are accessible by end-users should be displayed unless the identity being assumed during the time of previewing the page is an agent. I can create a ticket on our behalf to in order to discuss this further with you. Kindly check your email for updates. Thank you! 


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