I've defined various Forms for my customers.
Suppose a customer select Form-1, completes it and send the request.
Afterwards he sends a new request selecting Form-2. When he starts inputting his email address, Zendesk Guide proposes his complete email address, but selecting it Form-2 is replaced by Form-1.
Normally he doesn't realize that Form has been replaced and send his request matched to the incorrect Form. In case he realized, when he selects the correct Form the fields are emptied.
Please how can I avoid that the Form is replaced when customer confirm the proposed email address?
Thank you to anybody can help me (it's quite urgent),
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