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Assign moderators to specific topics
Posted Jul 19, 2023
Feature Request Summary:
Please make it possible to allow moderators to manage specific community topics but not others.
Description/Use Cases:
I would like to limit which community topics each moderator can manage. Currently, a moderator has access to all topics across all helpcenters within a Zendesk instance. To simplify a moderator's daily tasks within a community, I believe it would be beneficial to reduce the scope of topics they can manage.
For example, we have different product managers for our B2C products and B2B products. It would be great if we could simplify the product managers Zendesk community moderation workflow by only giving them the ability to moderate the topics that are specific to their product/brand.
Business impact of limitation or missing feature:
Community moderation will just be one of many responsibilities a person will have. The more streamlined a user experience I can make for these people, the more effective they can be at their jobs.
2
4 comments
Judy Y.
Would like for community moderators to be able to set the status on topics too.
0
Marci Saunders
Would love to have different mods for different help centers
0
Shawna James
Thank you for taking the time to provide us with your feedback and everyone else for providing feedback here. This has been logged for our PM team to review. For others who may be interested in this feature request, please continue add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
0
Marci Saunders
Has this been put into consideration?
0